Cancellation within 24 hours of sale will be accepted upon approval as long as the order has not been shipped. There will be a 15% restocking fee for all approved cancellations.
Shipping; We offer standard shipping using U.P.S. I have no control of packages once they have shipped. We will notify you when your package has shipped and send you the tracking number.
I take no responsibility for orders that are delayed by the carrier. If you believe your item is delayed or lost in transit, please contact me and I will do what I can to rectify the situation.
Wrong Address; If the buyer accidentally has their order shipped to a wrong or nonexistent address, the package will most likely be returned to us. The buyer must pay any shipping charges to another address, or place a new order if they do not want to wait for the original package to be returned to us.
All polices are subject to change. You agree to them by purchasing from my website.
Due to the nature of this handmade product, I am unable to accept returns. However, I do take great care when creating each piece and inspect all items before they are shipped to ensure quality.
All sales are final once they have been shipped. If your doll is damaged and it is our fault, please contact me. I am happy to discuss how we can resolve the issue. I want happy customers.
Copyright © 2024 Joolstown - All Rights Reserved.
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